Abbey

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Description of Charges

Cleared Transaction (appears on older statements +/-£20)
Paid DD/SO Fee whilst in Overdraft
Unpaid Cheque Fees
Unpaid DD Charges
Unauthorised O/D Fees
Unpaid SO

List of abbreviations on microfiche printouts:

ANPF-Payment made by Abbey National Personal Finance to close account in order to register in default.
ACA-Account Adjustment.
ACH-ATM Cheque
ATC-Cash from ATM
ATF-ATM Transfer
BGC-Bank Giro Credit
BIL-Bil Payment
CBD-Cheque Book Debit
CHG-Charge
CHQ-Cheque
CLO-Closure
CLR-Cleared Funds Paid In
CQR-Cheque Returned
CSH-Cash
DDB-Direct Debit
DDR-Direct Debit Returned
EBP-E-Banking Payment recorded that month
ETR--E-Banking Transfer is missing-or there was a transactional
FEE-ATM Fee run error
ICR-Interest Credit Received
IDB--Interest Debit
MOB-Mobile Top-Up
MSO-Manual Standing Order
NBN-Net Bonus
NOT FOUND/NOF- NoTransactions
OCS-Overriding Cash Withdrawal
PFP-Personal Finance Pay-Off
RDC-Refer to Drawer Cheque
REF-Refund
REV-Reversal
RGP-Regular Payment
TCH-Transaction Charge
TFR-Transfer
VP-Visa Purchase
VPR-Visa Purchase Return

Contact Details

REGISTERED ADDRESS: -

ABBEY NATIONAL PLC
ABBEY NATIONAL HOUSE
2 TRITON SQUARE
REGENT'S PLACE
LONDON
NW1 3AN

DATA PROTECTION ACT

Data Protection Manager,
Data Protection Team
Regulatory Compliance
Abbey House
201 Graftons Gate East
Milton Keynes
MK9 1AN

Jackie Scott 01908 344061 Fax 01908 344558

PRELIMINARY AND LETTERE BEFORE ACTION

Antony Turbitt
Manager
Banking Services
Customer Servces (Banking)
PO Box 297

Bradford

BD1 1BR

0161 951 6500 or 08459 724 724 Fax: 08459 670 671

Also

Pam Speed
Business Manager
Banking Services
Abbey
PO Box 1109
Bradford
BD1 5ZJ

Tel:- 08459 724 724 Fax:- 01274 369178



COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Online complaints & feedback


CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0845 600 6014


INTERNET BANKING WEBSITE: -

Log On


HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

If You Have This Information Please edit here or PM a Moderator

OTHER CONTACTS: -

Dawn Hoyle is the head of :-

Customer Satisfaction Centre
Abbey
PO Box 5129
Milton Keynes
MK9 2YN

Tel :- 0845 600 6014

Fax :- 0845 600 1378

Minicom :- 0845 600 1344

Other Banks

See the Banks page for a list of other banks and credit cards


Created by Me01273 22:53, 28 May 2007 (BST)