Difference between revisions of "List of company mistakes"

From Consumer Wiki
(Government/Official)
(Transportation)
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==Transportation==
 
==Transportation==
 
+
Stagecoach
 +
DHL
 +
CitiLink
  
 
==Internet Retail==
 
==Internet Retail==

Revision as of 14:56, 22 June 2007

Banking/Finance

New/Replacement Card was sent to wrong address(10)
Requested statements (SAR or not) was sent to wrong address(10)
Undue delay to rectify a bank error.

Insurance

Retail

Goods delivered were not as ordered.
Inadequate assembly instructions.

Services

Service provided was not as advertised.
Engineer caused damage to property
Engineer did not arrive.
Engineer arrived late.

Government/Official

DVLA ignored my SORN.(5)
DVLA ignored my SORN and fined me.(10)
Council promised new/replacement bin and did not deliver.(5)
Incorrect allocation of income tax payment.

Travel

Incorrect travel information causing unnecessary route diversion. (or is this transportation?)

Transportation would be bus companies/Coach companies etc... I would have thought.

PS. If you click the discussion tab at the top we can discuss these issues in there and keep the page clean. I will remove these once I see you in there ;-)

Telecoms

DCA

Utility

Utility company overcharged - billed incorrectly(10).
Was undercharged until I attempted to change company, then huge (>£100) balance was due(10).
Company unable to bill for your meter.

Mortgage Company

Vehicle Repair

Engineer caused further damage to vehicle - this was rectified at no cost.
Engineer caused further damage to vehicle - this was NOT rectified at no cost.

Vehicle Sales

Transportation

Stagecoach DHL CitiLink

Internet Retail

Order goods on-line - goods did not arrive. Unable to get a response.
Order goods on-line - goods did not arrive. Response was non-helpful.
Order goods on-line - goods did not arrive. Goods arrived after contact.
Goods marked as 'in-stock' on site, but subsiquently were not, creating a long delay.

ALL

Company did not phone back when told they would.(5)
Telephone operator hung up on me.(10)
Company's telephone operator was rude, etc. - NOT SURE ABOUT THIS ONE, TOO OPEN TO INTEPRETATION. - Company's telephone operator's manner was inadequate?
Customer helpline permanently engaged (or not answered).
Cancellation line permanently engaged (or not answered).