Lost Accounts: Banks, Building Societies & National Savings

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Lost, Dormant & Forgotten Accounts

Banks and Building Societies hold millions in dormant accounts money that people have forgotten about. Accounts are classified as dormant when no transactions have been made for a prolonged period or correspondence is returned as undeliverable.

This FREE service is brought to you by the British Bankers Association, the Building Societies Association and National Savings and Investments (NS&I), who have launched a joint venture, My Lost Account to replace separate account tracing tools. Use this to find lost current accounts, savings accounts or premium bonds.


mylostaccount.org.uk brings together the three tracing schemes of BBA, BSA and NS&I into a single website. This means that anyone with a dormant or lost account with a bank, a building society, NS&I – or all three – can initiate a search simply by visiting this website and completing only one application form.

All three provide comprehensive coverage of their respective areas:

  • The BBA scheme covers 42 banks that take retail deposits in the UK
  • The BSA scheme covers all 59 UK building societies
  • The NS&I scheme covers all National Savings and Investments products as well as the old Post Office Savings Bank accounts.


See mylostaccount here