List of company mistakes
Contents
Banking/Finance
New/Replacement Card was sent to wrong address(10)
Requested statements (SAR or not) was sent to wrong address(10)
Undue delay to rectify a bank error.
Insurance
Retail
Goods delivered were not as ordered.
Inadequate assembly instructions.
Services
Service provided was not as advertised.
Engineer caused damage to propery
Engineer did not arrive.
Engineer arrived late.
Government/Official
DVLA ignored my SORN.(10)
DVLA ignored my SORN and fined me.(10)
Council promised new bin and did not deliver.(5)
Incorrect allocation of income tax payment.
Travel
Incorrect travel information causing unnecessary route diversion. (or is this transportation?)
Transportation would be bus companies/Coach companies etc... I would have thought.
PS. If you click the discussion tab at the top we can discuss these issues in there and keep the page clean. I will remove these once I see you in there ;-)
Telecoms
DCA
Utility
Utility company overcharged - billed incorrectly(10).
Was undercharged until I attempted to change company, then huge (>£100) balance was due(10).
Company unable to bill for your meter.
Mortgage Company
Vehicle Repair
Engineer caused further damage to vehicle - this was rectified at no cost.
Engineer caused further damage to vehicle - this was NOT rectified at no cost.
Vehicle Sales
Transportation
Internet Retail
Order goods on-line - goods did not arrive. Unable to get a response.
Order goods on-line - goods did not arrive. Response was non-helpful.
Order goods on-line - goods did not arrive. Goods arrived after contact.
Goods marked as 'in-stock' on site, but subsiquently were not, creating a long delay.
ALL
Company did not phone back when told they would.(5)
Telephone operator hung up on me.(10)
Company's telephone operator was rude, etc. - NOT SURE ABOUT THIS ONE, TOO OPEN TO INTEPRETATION. - Company's telephone operator's manner was inadequate?
Customer helpline permanently engaged (or not answered).
Cancellation line permanently engaged (or not answered).