List of company mistakes

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Revision as of 16:33, 10 July 2007 by Mbrowne (talk | contribs)
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List of companies

Banking/Finance

New/Replacement Card was sent to wrong address(10)
Requested statements (SAR or not) was sent to wrong address(10)
Did not comply with SAR
Undue delay to rectify a bank error.

Insurance

Insurance company lost record of my NCD.
Insurance company lost paperwork.
Paperwork was requested but was not sent.

Retail

Goods delivered were not as ordered.
Inadequate assembly instructions. (I DON'T THINK WE CAN GO TO THE LEVEL OF MANUFACTOR - THERE WOULD SIMPLY BE TOO MANY.)
Goods were faulty, retailer advised me to contact manufactorer.
Order goods on-line - goods did not arrive. Unable to get a response.
Order goods on-line - goods did not arrive. Response was non-helpful.
Order goods on-line - goods did not arrive. Goods arrived after contact.
Goods marked as 'in-stock' on site, but subsiquently were not, creating a long delay.

Services

Service provided was not as advertised.
Engineer caused damage to property
Engineer did not arrive.
Engineer arrived late.

Government/Official

DVLA ignored my SORN.(5)
DVLA ignored my SORN and fined me.(10)
Council promised new/replacement bin and did not deliver.(5)
Incorrect allocation of income tax payment.

Travel

Incorrect travel information causing unnecessary route diversion. (or is this transportation?)

Transportation would be bus companies/Coach companies etc... I would have thought.

PS. If you click the discussion tab at the top we can discuss these issues in there and keep the page clean. I will remove these once I see you in there ;-)

Telecoms

DCA

Utility

Utility company overcharged - billed incorrectly(10).
Was undercharged until I attempted to change company, then huge (>£100) balance was due(10).
Company unable to bill for your meter.

Mortgage Company

Vehicle Repair

Engineer caused further damage to vehicle - this was rectified at no cost.
Engineer caused further damage to vehicle - this was NOT rectified at no cost.

Vehicle Sales

Reg Vardy

Transportation

Stagecoach
DHL
CitiLink


ALL

Company did not phone back when told they would.(5)
Telephone operator hung up on me.(10)
Company's telephone operator was rude, etc. - NOT SURE ABOUT THIS ONE, TOO OPEN TO INTEPRETATION. - Company's telephone operator's manner was inadequate?
Customer helpline permanently engaged (or not answered).
Cancellation line permanently engaged (or not answered).